Help Desk Support Engineer - Remote

Overview

The Help Desk Support Engineer will provide technical support for IT management tools and assist users in resolving software issues, while building a talent pipeline for upcoming U.S. Government defense IT and analytics roles.

In Short

• Provide technical support for JIRA, GitLab, and other IT management tools
• Troubleshoot software issues and resolve user access problems
• Assist users with cloud-based applications and tools
• Respond to tickets and maintain timely issue resolution
• Provide training and guidance to end users on system functionality
• Document support cases, solutions, and best practices
• Escalate complex issues to senior technical staff when needed
• Support incident response and system maintenance activities

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field OR 3 years of equivalent experience in IT support
• Experience troubleshooting software issues and managing user access
• Experience with IT help desk ticketing systems and remote support
• Familiarity with cloud-based IT applications and platforms
• Strong customer service, communication, and documentation skills

Benefits

• Opportunity to work in a contingent pipeline for U.S. Government defense IT roles
• Work in a supportive and patriotic environment