Cloud Operations Engineer - Remote

Overview

This role is an excellent opportunity to join SearchStax Cloud team, providing technical support to customers and ensuring the availability and reliability of our search service.

In Short

• Collaborate closely with Engineers and Other Cloud Operations engineers.
• Resolve customer support tickets and service incidents.
• Ensure positive customer experience and satisfaction.
• Manage handoffs from shift-to-shift for cloud support issues.
• Set up backups, deploy software, and perform routine maintenance tasks.
• Configure and generate reports, alerts on Core Infrastructure.
• Perform periodic security audits of the system.
• Follow and contribute to Standard Operating Procedures.
• Participate in an on-call rotation schedule.
• Work independently and as a team.

Requirements

• Strong communication skills and strong command on English.
• 2+ years experience in Linux system administration.
• At least 1 cloud provider experience (AWS, Azure or GCP).
• Knowledge of network issues (firewall, routing, load balancing).
• Familiarity in writing scripts using Bash or Python.
• Practical knowledge of MySQL and NoSQL database systems.
• Experience in web server administration (e.g. Apache, Nginx).
• Exposure to ITIL process.
• Willingness to learn new technologies.
• Knowledge of DevOps tools (Ansible, Terraform, Python) would be a plus.

Benefits

• Remote-First work environment.
• Exciting growth opportunities in open source and cloud technology.