E-Commerce Customer Account Specialist - Remote

Overview

The E-Commerce Customer Account Specialist serves as the primary contact for online buyers, ensuring a positive customer experience and driving loyalty and sales growth.

In Short

• Handles inquiries, complaints, and order-related issues via email, phone, and chat.
• Processes customer orders and maintains detailed records on e-commerce platforms.
• Resolves issues and tracks orders to delivery.
• Boosts sales and customer retention through positive engagement.
• Coordinates with internal teams to streamline processes and resolve customer problems.
• Monitors metrics related to customer satisfaction and account performance.
• Documents customer interactions in the CRM system.
• Identifies patterns in customer feedback to suggest improvements.
• Utilizes Microsoft Excel for data entry and reporting.
• Encourages applications from diverse backgrounds, including military personnel.

Requirements

• Associate's degree in business, marketing, or related field required.
• Five years of e-commerce experience.
• Previous experience in customer service or account management required.
• Strong verbal and written communication skills.
• Experience with e-commerce platforms like Shopify.
• Proactive and detail-oriented mindset.
• Excellent time management skills.
• Ability to navigate customer e-commerce websites.
• Proficient in Microsoft Office Suite.
• Bilingual candidates are encouraged to apply.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage.
• 401(k) with generous company match.
• 13 days of paid time off & 8 paid holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Tuition Education Programs.
• Bonus Programs for employee recognition.
• Employee Stock Purchase Plan.
• Employee Discounts.
• Support for military personnel in transition.