Virtual Assistant - Africa - Remote

Overview

The Virtual Assistant will be responsible for providing customer service and administrative support, ensuring smooth communication with clients and assisting management and sales staff.

In Short

• Remote position with a schedule of 8-5 Mon-Fri (PST;CST;EST).
• Full-time role with a focus on customer service and administrative tasks.
• Respond to customer inquiries via multiple communication channels.
• Qualify potential clients and document lead information in the CRM.
• Schedule and confirm appointments for optimized calendar management.
• Support sales staff with document preparation and reporting.
• Manage follow-ups with customers for feedback and reviews.
• Assist in managing internal systems like CRM and spreadsheets.
• Provide ad-hoc support to management as needed.
• Ideal candidate should be tech-savvy and detail-oriented.

Requirements

• High school diploma or equivalent; further education preferred.
• 2+ years of experience in customer service and/or administrative support.
• Excellent communication skills (C1/C2 English required).
• Strong organizational skills and ability to multitask effectively.
• Comfortable engaging with customers over the phone.
• Desirable: Proficiency with RingCentral, Zoom, Google Workspace, and CRM/ATS platforms.

Benefits

• Work from home flexibility.
• Competitive salary.
• Opportunity to work in a dynamic industry.
• Supportive team environment.
• Professional development opportunities.
• Engagement with a variety of tasks and responsibilities.
• Access to modern tools and technologies.
• Contribute to client-focused programs.
• Enhance skills in customer service and administration.
• Work-life balance with a structured schedule.