Bioinformatics Software Technical Support Scientist - Remote

Overview

As a Bioinformatics Software Technical Support Scientist at Scale Biosciences, you will play a key role in enhancing customer experience by providing expert support for bioinformatics software and helping customers troubleshoot their analysis pipelines.

In Short

• Provide first-line bioinformatics and software support to customers.
• Serve as a customer-facing expert on Scale Biosciences products.
• Manage issue escalation and collaborate with internal teams.
• Conduct peer-level consultations with scientists and bioinformaticians.
• Gather and represent customer feedback for product development.
• Develop training materials for software usage.
• Participate in bioinformatics outreach and events.
• Assist wet-lab scientists in data analysis.
• Travel requirements: remote members up to 20%, HQ members up to 10%.

Requirements

• Effective communication skills and customer support orientation.
• 4 years of experience in Bioinformatics.
• Masters or PhD in relevant fields or equivalent experience.
• Experience in implementing and supporting bioinformatics software.
• Proficient in diagnosing technical issues related to software applications.
• Experience in UNIX/Linux environments and scripting.
• Experience with NextFlow software on HPC and cloud platforms.
• Familiarity with Next Generation Sequencing technologies.
• Growth mindset and willingness to learn.

Benefits

• Opportunity to work with cutting-edge technology in life sciences.
• Collaborative and innovative work environment.
• Engagement with top academic and research institutions.
• Potential for professional growth in a dynamic field.
• Flexible work arrangements with remote options.