Senior Loyalty Associate - Remote

Overview

As a Senior Loyalty Associate, you will play a critical role in executing the day-to-day operations that power our Loyalty & VIP Growth team, leading customer-focused promotional campaigns and enhancing the Dynasty Rewards experience.

In Short

• Lead promotional campaign execution from planning to deployment.
• Partner with cross-functional teams to drive awareness and alignment.
• Author strategic creative briefs for campaigns.
• Manage internal support tickets for platform operations.
• Align with Customer Experience (CX) and VIP teams for communication.
• Track on-platform currency usage trends.
• Advocate for customer needs in a fast-paced environment.
• Collaborate across teams and manage projects with detail.
• Support a rotating schedule including early mornings and weekends.
• Work in a regulated gaming environment with potential licensing requirements.

Requirements

• 2+ years in customer-facing, marketing, or loyalty operations role.
• Strong understanding of customer behavior.
• Data-informed and strategic mindset with knowledge of the Gaming industry.
• Excellent communication and time management skills.
• Flexibility to support varying schedules.

Benefits

• Competitive salary range plus bonus and equity.
• Comprehensive benefits package.
• Support in obtaining necessary gaming licenses.
• Opportunity to work in a dynamic and innovative environment.
• Join a globally recognized technology company in sports entertainment.