VP, Global Scaled Customer Success - SMB/Commercial - Remote

Overview

The Vice President of Global Scaled Customer Success will lead Saviynt’s scaled Customer Success function for commercial accounts under $150,000 ARR, focusing on driving retention, growth, and advocacy across SMBs globally.

In Short

• Lead customer success strategy for commercial accounts under $150,000 ARR.
• Design scalable Customer Success programs for high-volume SMB accounts.
• Build and mentor a high-performing team of Customer Success Managers (CSMs).
• Utilize Gainsight for tech-touch journeys and customer engagement.
• Analyze customer data to identify churn risks and expansion opportunities.
• Collaborate with Product, Marketing, and Support for integrated customer experiences.
• 10+ years of experience in Customer Success or Customer Experience roles.
• Proven success in leading scaled Customer Success teams.
• Strong analytical skills and ability to leverage data for engagement.
• Excellent communication skills for creating digital content and campaigns.

Requirements

• Experience in SaaS with a focus on SMB and mid-market customer engagement.
• Expertise in high-volume, digital-first, scaled Customer Success models.
• Deep experience with Gainsight and customer journey optimization.
• Track record of delivering measurable impact through scalable programs.
• Exceptional cross-functional collaboration skills.
• Experience with self-service models and customer education programs is a plus.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Holiday Parties
• Daily Catered Lunches
• Employee Recognition Programs
• Team Socials