Customer Success Manager (IAM Practitioner) - Remote

Overview

The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver.

In Short

• Manage customer loyalty and adoption of Saviynt’s services.
• Drive customer success through advisory and recommendations.
• Focus on customer business objectives and priorities.
• Analyze metrics to enhance customer experience.
• Increase customer happiness and retention.
• Expand Saviynt’s business through customer success.
• Work with innovative identity authority platform.
• Provide opportunities for increased service.
• Collaborate with customers to achieve their goals.
• Be based in the UK or Poland.

Requirements

• Experience in customer success or related field.
• Knowledge of Identity and Access Management (IAM).
• Strong analytical skills for metrics analysis.
• Excellent communication and advisory skills.
• Ability to understand customer business objectives.
• Proven track record in driving customer satisfaction.
• Ability to work collaboratively with customers.
• Experience in a technology or SaaS environment.
• Fluency in English; additional languages are a plus.
• Willingness to travel if necessary.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with innovative technology.
• Supportive work environment focused on customer success.
• Professional development opportunities.
• Flexible working arrangements.
• Collaborative team culture.
• Access to cutting-edge tools and resources.
• Health and wellness programs.
• Potential for career advancement.
• Work in a dynamic and growing company.