Customer Care Representative - Remote

Overview

As a Customer Care Representative at Satispay, you’ll provide assistance and support to our customers, delivering high satisfaction through the effective resolution of their requests, problems or doubts.

In Short

• Offer professional, timely support to our customers, resolving issues and ensuring their satisfaction.
• Collaborate with multiple teams to tackle complex challenges and deliver top-notch service.
• Share valuable feedback to improve business processes and enhance products.
• Meet and exceed performance targets set by the Customer Care team.

Requirements

• Customer Care experience, previous experience in structured customer care.
• Exceptional communication and interpersonal skills, with a collaborative team spirit.
• Strong time management and problem-solving abilities.
• Fluency in both spoken and written Italian and English is a must.

Benefits

• Join an international team to grow with.
• Hybrid working policy.
• Meal vouchers.
• Access to Preply language platform.
• 1.2k company welfare budget.
• Stock Option Plan.
• Pension plan.
• Tech equipment provided.
• Team-building events, parties, trips, and more!