Return Program Manager - eCommerce - Remote

Overview

The Return Program Manager will work closely with eCommerce Customer Service and Fulfillment teams to improve customer experience by managing projects that reduce returns and enhance service delivery.

In Short

• Manage projects to improve customer experience and reduce returns.
• Analyze data to identify issues impacting customer satisfaction.
• Coordinate with internal and external resources for project management.
• Ensure projects are completed within scope, schedule, and budget.
• Utilize customer service insights to provide actionable feedback.
• Establish processes for managing project quality and performance standards.
• Work with various levels of management to drive project success.
• Demonstrate strong problem-solving and communication skills.
• Focus on continuous improvement in project delivery.
• 8 years of project management experience required.

Requirements

• Bachelor's degree in a relevant field.
• 8 years of experience in project management.
• PMP certification preferred.
• Strong attention to deadlines and budget guidelines.
• Excellent written and verbal communication skills.
• Ability to lead through influence.
• Experience with digital technology-related projects.
• Strong problem-solving abilities.
• Understanding of customer service dynamics.
• Experience in data analysis for decision-making.

Benefits

• Opportunity to work with a leading technology company.
• Inclusive culture and diverse workforce.
• Commitment to environmental sustainability.
• Equal Employment Opportunities for all individuals.
• Support for reasonable accommodations during the application process.
• Access to a global network of professionals.
• Professional development opportunities.
• Innovative work environment.
• Competitive compensation package.
• Health and wellness benefits.