Supervisor, Safety Event Review - Remote

Overview

Samsara is seeking a dynamic and people-first Safety Event Review (SER) Supervisor to lead our growing team of SER agents. This role is critical in ensuring high-quality, efficient review of AI-detected safety events that directly impact driver safety and fleet operations for Samsara customers.

In Short

• Lead a team of Safety Event Review agents.
• Focus on performance, engagement, and growth of the team.
• Ensure high-quality review of safety events.
• Act as a mentor and coach for team members.
• Handle escalations and quality assurance tasks.
• Monitor service level agreements and turnaround times.
• Conduct regular audits and coaching sessions.
• Champion Samsara's cultural principles.
• Work a full-time 40 hour/week shift.
• May require after-hours or weekend shifts.

Requirements

• 1+ years of leadership experience in a contact center.
• Bilingual in English and Spanish is a must.
• Bachelor's degree or equivalent experience.
• Strong understanding of Behavioral Based Coaching Model.
• Experience in performance management.
• Strong problem-solving skills.
• Driver’s license required.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Opportunities for career development.
• Inclusive work environment.