Senior Support Quality Analyst - Remote

Overview

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for actionable insights, improving safety, efficiency, and sustainability in physical operations.

In Short

• Join a team focused on quality initiatives in finance operations.
• Support Billing and Invoicing teams to enhance customer experience.
• Analyze data to identify trends and opportunities for improvement.
• Collaborate with finance and accounting leadership.
• Work remotely from Canada with no relocation assistance.
• 4+ years of experience, including 3+ years as a Quality Analyst.
• Proficiency in data transformation and insights generation.
• Excellent communication and self-motivation skills.
• Champion Samsara’s cultural principles.
• Flexible working model available.

Requirements

• 4+ years professional experience, including 3+ years as a Quality Analyst.
• Experience with contact center QA across multiple channels.
• Proficiency in transforming and utilizing data to derive insights.
• Excellent written and verbal communication skills.
• Strong self-motivation, ability to work independently, and follow through.
• Bias towards collaboration and continuous improvement.
• Bachelor’s degree.
• Fluent in Spanish is a plus.
• Experience with finance and accounting, particularly billing and invoicing.
• Six Sigma project experience is helpful.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for rapid career development.