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Senior Escalations Program Manager - Remote

Posted 13 weeks ago
Project Management
Full Time
Canada
$97,070 - $125,620 CAD/year

Overview

The Senior Escalations Program Manager is responsible for managing complex customer escalations and ensuring high-quality resolution while also leading projects for process improvement.

In Short

  • Own P1/P2 escalations end-to-end.
  • Deliver post-mortems and executive summaries.
  • Analyze escalation themes and prioritize improvements.
  • Coach teams on prevention and de-escalation.
  • Drive stakeholder alignment and accountability.
  • Work in a remote position based in Canada.
  • Impact industries that run our world.
  • Opportunities for career development.
  • Collaborate with a high-caliber team.
  • Focus on digitizing large sectors of the global economy.

Requirements

  • 4+ years in Customer Success or related fields.
  • Experience leading cross-functional projects.
  • Strong problem-solving and data-driven skills.
  • Program/project management experience.
  • Excellent communication and stakeholder influence.
  • Bachelor’s in Business, Ops, Engineering, or related field.

Benefits

  • Competitive total compensation package.
  • Employee-led remote and flexible working.
  • Health benefits.
  • Samsara for Good charity fund.
  • Opportunities for career growth.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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