Implementation Consultant - Remote

Overview

The Implementation Consultant role at Samsara involves guiding and advising mid-market customers on the deployment and adoption of IoT solutions, ensuring they gain business value from the products.

In Short

• Join the Mid-Market Customer Success team at Samsara.
• Own customer relationships for successful deployment of IoT solutions.
• Work cross-functionally with Sales, Support, and Product teams.
• Utilize exceptional communication skills to explain technology to various stakeholders.
• Manage multiple customer engagements and ensure product adoption.
• Conduct training sessions and track implementation progress.
• Champion Samsara’s cultural principles while scaling globally.
• 2-4 years of experience in Customer Success or related fields required.
• Experience with technical products is preferred.
• Remote position available for candidates in the US (excluding specific metro areas).

Requirements

• 2-4 years of experience in Customer Success, account management, or strategic consulting.
• Experience with SaaS and technical products.
• Strong consultative skills and experience in system implementations.
• Ability to build trust and communicate effectively with various stakeholders.
• High emotional intelligence and priority management skills.
• Bachelor’s degree from a 4-year institution.

Benefits

• Flexible working model with remote work options.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market compensation with performance-based bonuses.
• Opportunity for career growth within the company.