Lead Technical Writer - Remote

Overview

The Lead Technical Writer at Salesforce will create user-friendly content that enhances the customer experience and collaborates with various teams to ensure high-quality content delivery.

In Short

• Lead the content design process for Salesforce products.
• Collaborate with design, engineering, and product teams.
• Focus on user experience and information architecture.
• Write and edit in-app content to simplify product complexity.
• Gather feedback and present work to stakeholders.
• Manage complex content projects effectively.
• Develop and implement content strategy.
• Adapt to changing requirements and ambiguity.
• Ensure adherence to styles and processes.
• Promote customer advocacy through effective writing.

Requirements

• 4+ years of experience in content design.
• 2+ years in developing content strategy.
• Excellent writing and editing skills.
• Ability to meet tight deadlines.
• Strong collaboration and communication skills.
• Experience writing for engineering audiences.
• Ability to learn new technologies quickly.
• Focus on quality and details.
• A related technical degree.
• Strong customer focus.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Mental health support.
• Paid parental leave.
• 401(k) plan.
• Employee stock purchasing program.
• Time off programs.
• Life and disability insurance.