Customer Success Manager, Tableau - Remote

Overview

The Customer Success Manager (CSM) will serve as a trusted advisor and partner for Salesforce’s customer organizations, focusing on improving their overall technical and operational health and maximizing the value from their Salesforce investment.

In Short

• Serve as a named resource for Salesforce’s customer organizations.
• Forge deep relationships with customers and account teams.
• Manage customer incidents and communications.
• Provide technical guidance to Tableau customers.
• Increase user adoption and reduce attrition.
• Coordinate Signature Success catalog of services.
• Communicate value of Signature Success to stakeholders.
• Advocate for customers during issue resolution.
• Occasional travel to customer sites may be required.
• Minimum of 8 years of relevant work experience required.

Requirements

• Experience in Technical Customer Success or SaaS platforms.
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business terms.
• Knowledge of software development processes.
• Experience with Tableau or similar platforms.
• Salesforce product certifications are a plus.
• Experience with Enterprise-level customers.

Benefits

• Time off programs.
• Medical, dental, and vision insurance.
• Mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) plan.
• Employee stock purchasing program.