B2B SaaS Customer Support and Prompt Manager - Remote

Overview

Join SalesApe as a B2B SaaS Customer Support and prompt manager, where you'll work closely with clients to help them succeed using AI agents.

In Short

• Build out AI agents for new clients as their Sales Development Representatives (SDRs).
• Communicate regularly with clients and Customer Success Managers (CSMs).
• Develop best practices for creating effective prompts.
• Manage QA, testing, and launch processes for AI agents.
• Handle client support requests and collaborate with team members.
• Create customer advocates to drive referrals and collect feedback.

Requirements

• Degree in maths, computer science, or a related field.
• Proven experience in Customer Support.
• Self-managing with a growth mindset.
• History of self-learning to improve sales skills.
• Recognized for providing excellent customer experience.
• Skilled in digital communication and comfortable on video calls.

Benefits

• Opportunity to work in a fast-growing AI company.
• Be part of a mission to empower small businesses.
• Collaborate with a dynamic and motivated team.
• Contribute to meaningful projects that impact society.