B2B SaaS Customer Success and Onboarding Executive - Remote

Overview

SalesAPE.ai seeks a highly motivated B2B SaaS Customer Success and Onboarding Executive to work closely with all new and newly launched clients to support them in their success using AI agents.

In Short

• Be the first point of contact for new clients and understand their needs from the moment they sign up.
• Coordinate and complete the setup and training of high performing AI agents using our platform.
• Provide training and assistance to our new customers in how to optimise their use of our technology.
• Build basic API based integrations between our platform and 3rd party tech used by our customers.
• Manage the QA, testing and launch process, providing active monitoring of all newly launched AI agents.
• Manage any support requests that come in from the clients you’re onboarding.
• Understand clients goals in improving sales performance and coach them in how to increase engagement, conversion and sales revenues.
• Analyse the performance of all newly launched agents every week and make recommendations for improvements.
• Prepare for and hold regular account performance check in calls with new clients.
• Create advocates out of our customers to drive referrals and collect NPS scores.

Requirements

• Background or degree in maths, computer science, product development, mechanical engineering, or similar.
• Proven Customer Success experience in B2B SaaS, specifically with SMEs.
• Self-managing with a strong growth mindset.
• History of self-learning through books, courses, and other resources.
• Renowned as a provider of a great customer experience.
• Skilled in digital communication and online tools, especially comfortable on video calls.

Benefits

• A pivotal role in a fast-growing AI startup with a unique product offering.
• Competitive compensation.
• A chance to grow to lead a team in a high-growth market.
• A collaborative, innovative, and supportive work culture.
• Opportunities for professional growth in the emerging field of AI solutions.
• Freedom and autonomy are our principal values.