Care Coordinator (Patient Support) - Remote

Overview

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

In Short

• Hiring a full-time remote Care Coordinator (Patient Support).
• Provide exceptional post-intake support to patients.
• Be the go-to point of contact for scheduling changes, billing questions, and troubleshooting.
• Handle administrative and customer service requests via phone, email, and text.
• Ensure patients feel cared for, informed, and supported.
• Ideal for someone who thrives on solving problems and staying organized under pressure.
• Work in a mission-driven environment focused on mental health care for older adults.
• Remote work opportunity based in Canada.
• Support patients with empathy, precision, and professionalism.
• Help deliver high-quality mental healthcare for older adults.

Requirements

• Exceptional communicator, clear, kind, and patient.
• Detail-oriented problem solver who follows up without being prompted.
• Calm under pressure and resourceful when juggling multiple requests.
• Tech-comfortable and adaptable to new platforms.
• Mission-driven with relevant experience in customer support or healthcare.

Benefits

• Help bring life-changing care to a population that’s too often overlooked.
• Enjoy the flexibility of remote work.
• Be part of a small, agile team with opportunities for growth.
• Your work helps older adults and their families feel seen and supported.