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Network Solutions Engineer - Remote

Posted 15 weeks ago
DevOps / Sysadmin
Full Time
USA

Overview

SafelyYou is a mission-driven company that raised $60m in 2021 through series A and series B financing and is now rapidly scaling. Our company spun out of the UC Berkeley AI Research Lab and develops artificial intelligence to support care for those with Alzheimer’s disease, Dementia, and other cognitive impairments.

In Short

  • Support sales demos and network assessments.
  • Develop network remediation processes with vendors.
  • Support installation and configuration of on-premises equipment.
  • Act as primary lead for network-related cases.
  • Develop playbooks for troubleshooting.
  • Participate in creating SOPs and knowledge-base articles.
  • Provide professional interaction with customers.
  • Hands-on experience with WiFi site surveys.
  • Advanced knowledge of Linux system management.
  • Collaborate with teams to improve customer support processes.

Requirements

  • 3+ years of experience deploying hardware within customer networks.
  • 6+ years of experience as a Linux System Administrator.
  • Proficient knowledge of configuring servers, switches, and routers.
  • Bachelor's degree in a technical discipline.
  • Strong customer communication and service skills.
  • Nice to haves: CCNP certification, automation skills.

Benefits

  • Fully remote work environment.
  • Competitive salary and benefits.
  • Company equity opportunities.
  • 401(k) program.
  • Unlimited PTO.
  • Professional development opportunities.

SafelyYou

SafelyYou

SafelyYou is a mission-driven company that specializes in developing artificial intelligence solutions to support care for individuals with Alzheimer's disease, dementia, and other cognitive impairments. Founded as a spin-off from the UC Berkeley AI Research Lab, SafelyYou has raised $60 million in funding and is rapidly scaling its operations. The company addresses the significant challenges posed by Alzheimer's and dementia, which are among the most costly health issues in the U.S. With a focus on reducing falls— the leading cause of hospitalization for dementia patients— SafelyYou's innovative products have demonstrated impressive results, including up to 80% fewer falls and 80% fewer emergency room visits. The company is backed by top venture capital firms and has received grants from the National Institutes of Health and the National Science Foundation, highlighting the national importance of its mission. As the aging population grows, SafelyYou aims to leverage technology to bridge the care gap for those affected by cognitive impairments.

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