Field Support Technician, Law Enforcement - Remote

Overview

The Field Support Technician's primary role is to provide exceptional frontline assistance and technical support to customers, particularly to a state agency that utilizes advanced technology products.

In Short

• Maintain professional relationships with customers.
• Troubleshoot and repair issues with in-vehicle camera systems.
• Conduct hands-on repairs and maintenance on video systems.
• Train end-users on video recording equipment and software.
• Guide IT staff through troubleshooting and maintenance procedures.
• Install camera equipment and manage IP networks.
• Collaborate with engineering to test new technologies.
• Manage technical support inquiries and RMA tickets.
• Create technical documentation and facilitate knowledge transfer.
• Travel throughout the state of California.

Requirements

• Associate's degree in Electronics Engineering, IT, or related field.
• Minimum of 2 years in technical support focused on hardware.
• Proficiency in Windows Server and basic Linux operations.
• Experience with troubleshooting complex systems.
• Knowledge of wireless technologies and networking fundamentals.
• Ability to perform physical tasks including lifting up to 40 lbs.
• Familiarity with 12V automotive electronics.
• Excellent communication skills.
• Valid driver’s license required.

Benefits

• Inclusive workplace culture.
• Opportunities for growth and development.
• Contribute to fleet safety innovations.
• Work with cutting-edge technology.
• Be part of a fast-growing company.