Customer Success Manager - Remote

Overview

As a Customer Success Manager at Saama, you will focus on ensuring that customers derive maximum value from their relationship with the company, leveraging your experience in software development and strong management skills.

In Short

• Remote position focused on customer success in the pharmaceutical and biotech sectors.
• Requires a Bachelor's or Master's degree in computer science or related field.
• 7+ years of experience in software development, preferably in distributed computing environments.
• Responsible for managing customer relationships and ensuring value delivery.
• Owns revenue targets and collaborates with internal teams to meet them.
• Creates Account Management Plans and conducts quarterly Business Reviews.
• Acts as a trusted advisor and first point of escalation for customers.
• Proactively addresses user adoption issues and manages project execution escalations.
• Showcases Saama’s thought leadership in Data & Analytics.
• Builds relationships with senior leadership at customer organizations.

Requirements

• Bachelor's or Master's degree in computer science or related discipline.
• 7+ years of relevant experience in software development.
• Strong management and communication skills.
• Ability to work independently and handle multiple tasks.
• Consulting skills to identify key requirements in dynamic environments.
• Positive attitude and effective communication skills.
• Perseverance in overcoming challenges.
• Experience in building relationships with senior leadership.

Benefits

• Opportunity to work with a global team in a growing company.
• Engagement in transformative business outcomes in the life sciences industry.
• Professional development opportunities.
• Flexible work environment.