Customer Experience Agent (CEA) I - Remote

Overview

RunBuggy is transforming automotive logistics with its advanced platform, connecting car shippers and haulers to streamline vehicle transportation.

In Short

• Provide top-notch customer service over phone, video calls, and written communication.
• Handle inbound and outbound calls related to vehicle orders.
• Maintain knowledge of company products to educate customers.
• Resolve shipping issues professionally.
• Document customer interactions and feedback.
• Work in a fast-paced environment with a focus on customer retention.
• Attend customer service meetings and additional duties as assigned.
• Must work Tuesdays through Saturdays or Sundays through Thursdays.
• Remote work available until May 2025, after which in-office attendance is required.
• Supportive environment for career growth.

Requirements

• Proficiency with Microsoft Outlook, Word, and Excel.
• High School Diploma or equivalent required.
• Call Center experience preferred.
• Experience in automotive, logistics, or transportation is a plus.
• Ability to handle various duties under tight deadlines.
• Positive, service-oriented attitude.
• Strong problem-solving skills.
• Aptitude for technical troubleshooting.
• Ability to prioritize tasks effectively.
• Willingness to learn and adapt.

Benefits

• Market competitive pay based on education and experience.
• Comprehensive medical, dental, and vision insurance.
• Generous paid holidays, vacation, and sick time.
• Employee wellness program and rewards programs.
• Monthly connectivity stipend for hybrid or remote work.
• Paid parental leave.
• Positive work environment for career expansion.