Onboarding Programme Director - Remote

Posted 7 days ago

Project Management

Full Time

USA

Onboarding Strategy

Cross-functional Collaboration

Operational Excellence

Stakeholder Management

Overview

As the Onboarding Programme Director, you will lead the strategy, design, and execution of a world-class onboarding and launch experience for new customers, ensuring they achieve value quickly and consistently at scale.

In Short

Lead onboarding strategy and execution for new customers.
Collaborate with Sales, Customer Success, Product, and Engineering teams.
Drive cross-functional initiatives to enhance time-to-value.
Optimize onboarding frameworks to meet evolving needs.
Manage stakeholders and deliver at scale.
Leverage data to measure success and improve processes.
Design customer-centric onboarding journeys.
Blend strategic vision with hands-on execution.
Advocate for customer experience using feedback for improvements.
Introduce tooling and automation to increase efficiency.

Requirements

Experience in onboarding process design.
Ability to navigate complexity in customer engagements.
Strong foundation in operational excellence.
Proven program leadership skills.
Comfort with data and metrics.

Benefits

25 days holiday + government holidays.
L&D allowance for professional development.
401K plan.
Participation in Employee Options pool.
Comprehensive healthcare and wellness benefits.
Runa Reset Days for work-life balance.
Summer Hours for flexible scheduling.
Enhanced parental leave for new parents.

Runa

Runa is an innovative fintech company that is revolutionizing the digital payments landscape with a unique payment rail designed to issue, send, and accept digital value at scale. By addressing the inefficiencies of traditional banking and card payment infrastructures, Runa enables businesses to execute low-volume, high-velocity payments instantly and without cost to both senders and recipients. With a network that spans 37 countries and offers over 4000 payout types, Runa serves a diverse clientele, including major companies like Sodexo and Coinbase, facilitating seamless global payouts to millions of consumers.

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