Therapist Support Operations Manager - Remote

Overview

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

At Rula, we are seeking a Therapist Support Operations Manager to manage and expand Rula’s Central Support team. This person will be responsible for leading our Tier 3 Therapist support team in providing an effortless client experience as our services continue to evolve in the pursuit of our mission.

This person will leverage their communication, operations, and data analysis skills to exceed KPIs/SLAs, build out processes for scale, and partner cross-functionally across the organization to improve our user experience. This role will be vitally important in the growth and scalability of Rula. We act with camaraderie, support, and a sense of urgency.

In Short

• Manage and expand the Central Support team.
• Lead Tier 3 Therapist support team.
• Provide an effortless client experience.
• Leverage communication, operations, and data analysis skills.
• Exceed KPIs/SLAs.
• Build processes for scale.
• Partner cross-functionally to improve user experience.
• Act with camaraderie and support.
• Contribute to the growth and scalability of Rula.

Requirements

• 5+ years of experience in support.
• 3+ years managing support-centric teams.
• Experience in data analysis to inform decisions.
• Project management skills for cross-functional initiatives.
• Experience building and mapping processes for scale.

Benefits

• 100% remote work environment.
• Attractive pay and benefits.
• Comprehensive health benefits.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave.
• Employee Assistance Program (EAP).
• New hire home office stipend.
• Quarterly department stipend.
• Wellness events and lunch & learns.
• Community and employee resource groups.
• Discounted programs.