Sr. Workforce Operations Manager - Customer Experience - Remote

Overview

Rula is seeking an experienced Sr. Workforce Operations Manager professional who can help us maintain service excellence across a complex frontline operation with many teams. You will partner extensively with finance and executive teams, using your experience in building accurate forecast models to plan headcount needs while staying within cost guardrails.

In Short

• 4+ years of experience in workforce management.
• Advanced proficiency with spreadsheets and workforce software.
• Experience managing multiple lines of business and large teams.
• Excellent written and verbal communication skills.
• Ability to collaborate efficiently with clients at all levels.
• Background knowledge in finance or accounting preferred.
• Experience in owning workforce management for multiple pods.
• Knowledge of customer experience initiatives and KPIs.
• 100% remote work environment.
• Comprehensive health benefits and generous time-off policies.

Requirements

• 4+ years of experience working directly in all aspects of workforce management.
• Advanced proficiency with spreadsheets (GSheets/Excel) and workforce software.
• Expertise in driving quantified objectives.
• Experience managing multiple lines of business and large teams.
• Excellent communication skills.

Benefits

• 100% remote work environment.
• Attractive pay and benefits.
• Comprehensive health benefits.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave.
• Employee Assistance Program (EAP).
• New hire home office stipend.
• Quarterly department stipend.
• Wellness events and lunch & learns.
• Community and employee resource groups.