Lead User Experience Researcher - Remote

Overview

Get ready to make a real impact! We’re looking for a Lead User Experience Researcher (Lead UXR) to transform how millions of people connect with the mental health care they need. Patients deserve a seamless, stress-free way to find the right provider, and you’ll be at the heart of making that happen!

In Short

• Lead and execute mixed-methods research studies (e.g., interviews, usability tests, surveys, ethnographic studies)
• Synthesize qualitative and quantitative data to provide actionable insights that directly inform product decisions and broader business strategies.
• Develop scalable frameworks for understanding and segmenting user needs, behaviors, and pain points
• Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders
• Work with data teams to align qualitative research with behavioral analytics
• Build and maintain a repository of user insights, ensuring learnings are accessible and reusable
• Advocate for a user-centered approach to product development, helping to align business goals with user needs
• Guide and mentor cross-functional product team members on best practices in UX research
• Stay up-to-date on industry trends, methodologies, and emerging research tools
• Measure and quantify the ROI ensuring that research efforts directly contribute to business outcomes such as increased user engagement, retention, and revenue growth.

Requirements

• 5+ years of user research experience, with a strong track record of shaping product decisions through impactful research.
• Proven experience leading UX research for B2C products, marketplaces, or other highly user-centric domains.
• Deep expertise in both qualitative and quantitative research methods, with the ability to determine when to move fast with directional insights versus when to apply more rigorous methodologies.
• Ability to synthesize complex findings into clear, actionable recommendations that drive product and design decisions.
• Strong collaboration and storytelling skills, making research insights accessible and compelling to cross-functional teams.

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs: Fetch, SmartSpend, Ladder, SoFi