IT Service Desk Manager - Remote

Overview

The IT Service Desk Manager ensures effective and efficient support for Rula employees’ technology needs, while growing and developing the Service Desk team.

In Short

• Lead the IT Service Desk team to meet internal customer needs.
• Grow and mature the Service Desk team.
• Develop the skills and careers of Service Desk Specialists.
• Ensure the best outcomes for patients in mental healthcare.
• Minimum of 2 years of people management experience required.
• At least 5 years of experience in IT support roles.
• Experience supporting SaaS environments with remote teams.
• Hands-on troubleshooting of macOS and Windows systems.
• Experience with Identity Provider platforms, ideally Okta.
• Capture and refine Service Desk metrics for stakeholders.

Requirements

• 2 years of people management as an IT Service Desk Manager.
• 5 years of IT support experience.
• Experience with SaaS environments.
• Proficient in troubleshooting macOS and Windows.
• Familiarity with IdP platforms like Okta.
• Ability to capture and present Service Desk metrics.

Benefits

• 100% remote work environment.
• Attractive pay and benefits with transparency.
• Comprehensive health benefits including medical and dental.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave for all parents.
• Employee Assistance Program for mental and physical health support.
• Stipend for home office setup.
• Quarterly stipend for team-building activities.
• Wellness events and community groups.