Remote Senior Product Manager - Customer Journey

Overview

As a Senior Product Manager for Customer Journey at RoomPriceGenie, you will own and optimize the customer experience across the entire journey, from lead generation to onboarding, retention, and upselling, ensuring that customers see value at every step.

In Short

• Own the vision, roadmap, and KPIs for customer journey strategy.
• Conduct customer research and data analysis to uncover unmet needs.
• Optimize acquisition, onboarding, retention, and upselling processes.
• Collaborate with engineers, designers, and commercial teams.
• Drive engagement and satisfaction through intuitive product experiences.
• Analyze data to derive insights for product improvement.
• Foster a user-centric approach in product development.
• Work on subscription models and customer success tools.
• Integrate AI tools into customer workflows.
• Promote a culture of collaboration and transparency within teams.

Requirements

• Proven experience as a Senior Product Manager, ideally in SaaS.
• User-centric mindset with experience in user interviews.
• Understanding of customer journeys and lifecycle management.
• Excellent analytical skills for data interpretation.
• Strong collaboration and communication skills.
• Experience with upselling strategies and customer success tools.
• Familiarity with integrating AI tools is a plus.
• Problem-solving and critical-thinking skills.
• Proactive and collaborative approach to teamwork.

Benefits

• Flexible working hours and remote work options.
• Growth and development opportunities.
• Extra vacation days for personal growth.
• Birthday off to celebrate your special day.
• Access to mental health resources like Headspace.
• Team gatherings and networking events.
• Supportive and transparent work culture.
• Opportunity to make a meaningful impact in the hospitality industry.
• Hybrid office model to suit personal preferences.
• Rewards for loyalty after five years of service.