Technician Coordinator - Remote

Overview

Roo is looking for a fantastic Technician Coordinator who will facilitate positive user experiences for hospitals and technicians on our innovative veterinary staffing platform.

In Short

• Develop and implement an effective onboarding program for new users
• Guide new users on the platform through completion of their first, second and, third shift
• Ensure that all new users receive necessary training and resources to succeed in their roles
• Track and report onboarding metrics to measure the success of the program
• Conduct orientation sessions and facilitate introductions to key team members
• Develop and maintain relationships with new users to ensure a positive onboarding experience
• Continuously improve the onboarding program based on feedback and industry best practices
• Manage user behavior
• Track learnings to deliverables for Product innovation
• Some travel will be required to attend industry specific conferences from time to time

Requirements

• 2+ years experience in client/customer support, ideally in an early-stage start-up environment.
• 5 years in veterinarian / animal healthcare industry experience
• Proactive, organized and accurate in all internal and external company communications.
• Excellent communication & organizational skills.
• Familiar with Hubspot and Slack a plus
• Timely and efficient in task accuracy and completions.
• Flexible & agile, ability to pivot quickly.
• Driven to improve processes/ communications.
• Excited to join an ever growing team of professional diverse individuals.

Benefits

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.