Client Success Manager - Remote

Overview

The Client Success Manager will lead cross-functional projects and manage relationships with multi-state healthcare companies, ensuring positive client experiences and effective scaling of operations.

In Short

• Lead cross-functional projects with top priority.
• Drive complex operations projects for new healthcare groups.
• Manage relationships with leaders of multi-state healthcare companies.
• Build processes, structures, systems, and automations.
• Represent the company to external stakeholders.
• Guide new clients through onboarding.
• Manage client communications professionally.
• Build strong client relationships through trust and support.

Requirements

• Excellent communication skills.
• High operational excellence and productivity.
• Strong attention to detail.
• Energy and drive for self-improvement.
• Excitement for a fast-paced, startup culture.
• Talent for identifying process improvements.
• Interest in healthcare innovation.
• Experience in operations, customer success, or related roles.
• Preference for US hours.
• Commitment to a single, full-time role.

Benefits

• Highly competitive salary.
• Compassionate, fun, mission-driven culture.
• Growth and advancement opportunities.
• Remote work flexibility.
• Paid holidays, vacation, and sick time.
• Healthcare stipend.
• Culture of mentorship, learning, and independence.