Customer Success Associate - Remote

Overview

At RocketDocs, we are dedicated to providing a positive customer experience and promoting platform adoption. In order to continue to develop deep, lasting partnerships with our customers, we are seeking a customer success associate to assist with project management, communications, and relationship management. The ideal candidate will be tech savvy, have excellent time management skills, and have experience with balancing multiple projects at any given time.

In Short

• Provide excellent customer service
• Provide timely, accurate, and thorough support for customers during and after onboarding and migration
• Manage and grow library of self-service help resources

Requirements

• Customer-oriented
• Excellent communication skills
• Two or more years of proven success in a project management or customer support role, sales support experience is a plus
• Proficiency with Microsoft Office, including specialty knowledge of Word styles
• Ability to balance responsibilities while managing multiple projects
• Knowledge of Salesforce and an aptitude for learning new applications, working knowledge of Churn Zero, Jira, and Confluence is a plus
• Understanding of the RFP response process

Benefits

• Equal Opportunity in Employment