Remote Otter LogoRemoteOtter

User Experience Specialist - Remote

Posted Yesterday
Customer Service
Full Time
USA
20 - 22/hour

Overview

As a User Experience Specialist at Rocket Money, you will develop and maintain processes that provide key services to users, ensuring a positive experience while managing multiple requests efficiently.

In Short

  • Develop and execute user service processes
  • Manage daily workflows and prioritize multiple queues
  • Resolve unique situations and improve workflows
  • Ensure a positive user experience
  • Communicate effectively with users
  • Proactively solve problems
  • Balance competing priorities efficiently
  • Take initiative in various tasks
  • Customer service experience is a plus
  • Participate in structured training for new hires

Requirements

  • Interest in personal finance
  • Impressive writing skills
  • Ability to identify issues and resolutions
  • Experience in workflow management
  • Willingness to learn and improve
  • Customer service experience in B2C tech

Benefits

  • Health, Dental & Vision Plans
  • Life Insurance
  • Long/Short Term Disability
  • Competitive Pay
  • 401k Matching
  • Team Member Stock Purchasing Program
  • Learning & Development Opportunities
  • Tuition Reimbursement
  • Unlimited PTO
  • Daily Lunch, Snacks & Coffee (in-office only)
Rocket Money logo

Rocket Money

Rocket Money is a financial services company that specializes in providing personal loans to clients, enabling them to achieve financial freedom and reach significant personal milestones such as home renovations, debt consolidation, weddings, family planning, and travel. The company focuses on delivering innovative data solutions and analytical insights to enhance decision-making and operational efficiency, while fostering a collaborative environment for its employees. Rocket Money is committed to diversity and inclusion, offering a range of benefits including health plans, competitive pay, and opportunities for professional development.

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