eCommerce User Experience Specialist - Remote

Overview

The eCommerce User Experience (UX) Specialist will lead the optimization of the customer journey across Teleflora.com, focusing on enhancing the eCommerce conversion funnel and driving measurable business impact.

In Short

• Develop and execute UX strategies to optimize the eCommerce funnel.
• Identify friction points in navigation and checkout flow through user research.
• Collaborate with design, development, and marketing teams.
• Stay updated on emerging UX/UI trends and tools.
• Design wireframes, mockups, and prototypes for concepts.
• Manage A/B and multivariate tests to validate design decisions.
• Use behavioral analytics and customer feedback for UX strategies.
• Serve as a UX advocate in cross-functional meetings.
• Align UX goals with eCommerce initiatives.
• Deliver a streamlined user experience that improves engagement and conversion.

Requirements

• 3-5 years of experience in eCommerce-focused UX strategy.
• Strong understanding of human-centered design and UX research methodologies.
• Proficiency in wireframing and prototyping tools (e.g., Figma, Adobe XD).
• Experience with analytics platforms (e.g., Google Analytics, Hotjar).
• Results-oriented mindset with a passion for improving digital customer journeys.

Benefits

• Access to comprehensive medical, vision, and dental coverage.
• 401k with match eligibility.
• Career advancement opportunities across diverse brands.
• Extensive learning and development resources.
• Company-wide mentorship program.
• Continuous improvement training for all employees.
• Opportunities to contribute to community service projects.