Risk User Experience Specialist - Remote

Overview

The Risk User Experience Specialist will be responsible for making risk decisions in response to user inquiries while ensuring a best-in-class user experience at Mercury, a financial technology company.

In Short

• Respond to transaction limit request increases.
• Review remote check deposits using internal tools.
• Manage a high-volume caseload with attention to detail.
• Document rationale for risk decisions.
• Write clear documentation and train future teammates.
• Identify opportunities for process improvements.
• Maintain a positive user experience while mitigating risk.
• Collaborate with various teams on risk-related inquiries.
• Utilize risk knowledge for decision-making.
• Communicate effectively with users and partners.

Requirements

• Experience in banking, fintech, or financial services.
• 2-3 years in the risk space.
• Knowledge of banking products like ACH and SWIFT.
• Strong communication and empathy skills.
• Ability to manage relationships with confidence.
• Generalist approach to assessing various types of risk.
• Efficient work habits and focus.
• Clear and purposeful writing skills.
• Prioritization and follow-up skills.
• Problem-solving mindset.

Benefits

• Competitive base salary and equity options.
• Regular updates to compensation based on reliable survey data.
• Diversity and belonging initiatives.
• Equal Employment Opportunity employer.
• Accommodations for applicants with disabilities.
• Collaborative work environment.
• Opportunities for professional growth.
• Supportive Risk team.
• Flexible working arrangements.
• Engagement in meaningful work within fintech.