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Client Operations Associate - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide
$70,000/year

Overview

As a Client Operations Associate at River, you will play a crucial role in managing client interactions and feedback, helping to refine our products and services in the fast-paced fintech environment.

In Short

  • Manage questions and feedback regarding our products and services
  • Analyze and identify trends in client activity and inquiries
  • Inform product specifications based on client feedback
  • Refine business rules, automations, and communication methods
  • Collaborate across various teams to support business needs
  • Identify and develop operational efficiencies
  • Support clients through the onboarding process

Requirements

  • Ability to work in a fast-paced fintech startup environment
  • Customer-facing experience preferred
  • High energy and self-starting attitude
  • Strong collaboration and problem-solving skills
  • Excellent communication skills
  • Highly adaptable with the ability to balance multiple tasks
  • Ability to identify trends in data and make decisions based on analyses
  • Experience with Excel/Google Sheets and SQL is a plus
  • Preference for candidates with relevant degrees

Benefits

  • Competitive compensation and equity
  • Unlimited PTO
  • Medical, dental, and vision insurance
  • 401k
  • Fully remote option
River logo

River

River is a forward-thinking financial institution dedicated to building trust and transparency in the world of finance, with a strong focus on Bitcoin. Headquartered in Columbus, OH, River aims to empower individuals and businesses by integrating Bitcoin into their financial practices. The company is committed to creating user-friendly products that facilitate the buying, selling, securing, and utilization of Bitcoin. With over $50 million raised from prominent investors, River fosters a collaborative and supportive work environment that values both technical skills and personal growth, making it an ideal place for those passionate about fintech and cryptocurrency.

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