Client Success Operations Associate - Remote

Overview

As a Client Success Operations Associate, you will respond to customer inquiries and troubleshoot technical issues while providing exceptional service and support.

In Short

• Respond to customer tickets, calls, and emails with empathy and professionalism.
• Troubleshoot complex technical issues using various tools.
• Provide documentation and updates to escalate issues to Engineering.
• Assist in writing SOPs and contributing to internal documentation.
• Take ownership of escalated tickets and track them to resolution.
• Identify bugs and process inefficiencies to improve support workflows.
• Participate in customer calls and trainings as needed.
• Rotate into holiday or on-call support schedules.

Requirements

• 2+ years in a customer-facing technical support role.
• Experience with Zendesk and its features.
• Familiarity with Jira and DataDog.
• Strong verbal and written communication skills.
• Ability to prioritize in a high-volume support environment.
• Initiative in bug tracking and documentation.
• Strong organizational and time-management skills.
• Background in hospitality technology is a plus.

Benefits

• Opportunity to work in a global environment.
• Join a diverse team with over 40 nationalities.
• Be part of a company that values inclusion and diversity.
• Engage in a culture that encourages personal growth.
• Participate in skills assessments and team interactions.