Client Operations Associate - West Coast - Remote

Overview

At River, we are committed to building financial solutions that power a transparent and efficient global economic system made possible by Bitcoin. To that end, we have built leading Bitcoin Lightning, brokerage, custody, and mining products to keep our clients ahead of the curve. We aim to bring premier Bitcoin banking solutions that offer a full array of financial services to our clients.

In Short

• Case manage client questions and feedback regarding our products and services
• Support client base through the onboarding process
• Analyze and identify trends in client activity and inquiries
• Provide exceptional service to our clients and identify opportunities to go above and beyond
• Collaborate with various teams to support business needs
• Identify and develop operational efficiencies to scale the business and processes
• Be the voice of the client and provide input to product specifications based on client feedback

Requirements

• Excitement to work in a fast-paced fintech startup environment
• Customer-facing experience preferred (i.e. food/hospitality/retail)
• Positive attitude and energy
• Strong critical thinker
• High confidence, low ego
• Great communicator, conversationalist
• Highly adaptable
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Benefits

• Competitive compensation and equity
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k
• In-office lunch benefit
• Remote position after training