Business Analyst - Remote

Overview

RIVA Solutions is seeking a Business Analyst to support our client on the USPTO Support Services contract. In this fully remote role, the Business Analyst will serve as a critical bridge between stakeholders and the development team—translating business needs into clearly defined technical requirements for ServiceNow implementations and related IT projects.

In Short

• Gather, analyze, and document functional and non-functional requirements for IT systems, with an emphasis on ServiceNow solutions
• Facilitate stakeholder meetings and requirements workshops to define project scope, objectives, and priorities
• Translate business needs into technical requirements, user stories, process flows, and data models
• Collaborate with developers and solution architects to ensure accurate implementation of requirements
• Support the development and execution of user acceptance testing (UAT), including test case development and defect tracking
• Conduct business process analysis and recommend process improvements aligned with system capabilities
• Maintain clear documentation and support traceability from requirements through to deployment
• Ensure ongoing alignment between delivered solutions and evolving stakeholder needs

Requirements

• U.S. Citizenship (required for federal clearance eligibility)
• Minimum of 3 years of experience in business analysis for IT projects
• Proven ability to gather, document, and manage technical and functional requirements
• Experience working with or implementing ServiceNow solutions
• Strong communication skills with the ability to engage stakeholders and facilitate meetings
• Experience supporting UAT, writing test cases, and validating solutions against business needs
• Proficiency in business process documentation and using tools such as Confluence, Jira, Visio, or similar

Benefits

• Health, Dental, and Vision Coverage
• Life Insurance
• Retirement Benefits / 401K with company matching
• HSA/FSA Spending Accounts
• Long- and short-term disability
• Pet Insurance
• Wellness Program Initiatives
• RIVA Flex
• Additional Workplace Benefits