Customer Success Manager - Remote

Overview

At Rillet, we’re changing the way high-growth companies make financial decisions. Our goal is to make zero day close a reality. No more reporting 10 days after quarter end, report day ZERO. Rillet is a next-gen accounting platform purpose built to automate end-to-end accounting workflows. In practical terms, information from CRM, billing, AP, payroll, etc. is synced instantaneously with Rillet, and 93% of journal entries are booked without human intervention. CEO, CFO, and finance teams can finally focus on making impactful financial decisions, while leaving Rillet run the numbers.

In Short

• Serve as the primary point of contact for our customers after onboarding.
• Handle customer inquiries, troubleshoot issues, and ensure timely resolution.
• Support customers with their accounting and finance processes.
• Maintain relationships with key customers to ensure satisfaction and retention.
• Track and prioritize customer needs with the Product team.
• Advocate for customers and help them maximize Rillet's value.
• Work closely with founders and customer team.
• Opportunity to help define Rillet’s product.
• Remote first role with opportunities for travel.
• Join an early stage startup with a big vision.

Requirements

• 3+ years experience in customer success in a B2B SaaS company.
• Experience at a top-tier accounting firm and/or startup in a finance/accounting role.
• Experience building new processes from scratch.
• Client-facing experience with a service-minded approach.
• Ability to operate in a fast-paced environment with attention to detail.
• Excellent communication skills with cross-functional teams and customers.
• Startup experience is a plus.
• CPA certification is a plus.
• Experience with ASC 606 & SaaS revenue recognition is a plus.
• Experience with ERP or other accounting software implementations is a plus.

Benefits

• Opportunity to work in a dynamic startup environment.
• Be part of a team transforming financial decision-making.
• Potential for professional growth and development.
• Collaborate with founders and a passionate team.
• Flexible working arrangements.