Senior Technical Consultant - Remote

Overview

Are you a curious problem-solver who thrives at the intersection of customer service and technical delivery? Do you enjoy working closely with customers to define integration requirements and bring scalable solutions to life? Are you excited to contribute to the growth of a dynamic Integration Library and help shape the way enterprise SaaS clients connect with cutting-edge platforms? If so, we invite you to be a part of our innovative team.

In Short

• Engage in technical and functional discovery sessions with customers and internal stakeholders
• Define, document, and validate integration requirements and specifications
• Contribute to Ridgeline’s Integration Library by developing and maintaining scalable integration assets using Workato
• Collaborate with customers to understand their systems and design tailored integration solutions
• Evangelize Ridgeline’s integration capabilities and articulate value propositions to external stakeholders
• Support go-live efforts and ensure integrations are deployed effectively and with high quality
• Analyze customer systems and recommend improvements that enhance integration performance and scalability
• Document customizations and implementation processes to foster knowledge sharing and continuous improvement
• Partner cross-functionally with Product Management and Engineering to influence roadmap priorities based on customer integration needs

Requirements

• 3+ years of experience implementing software integrations for enterprise SaaS platforms
• Working knowledge of REST APIs and API-based integration design
• Experience with integration platforms such as Workato, Mulesoft, Boomi, or similar iPaaS tools
• Proven ability to translate technical requirements into scalable and reusable solutions
• Passion for delivering outstanding customer experiences in a technical setting
• Strong written and verbal communication skills, particularly in explaining complex technical topics to non-technical audiences
• Comfort working in agile environments with tools like JIRA, Confluence, GitHub, and Slack
• Familiarity with data migration tools like Flatfile.io or comparable solutions

Benefits

• Targeted cash compensation amount of $141,000 - $168,000 OTE
• Participation in Company Stock Plan
• Unlimited vacation
• Educational and wellness reimbursements
• $0 cost employee insurance plans