Customer Service Call Centre Agent (Nightshift) - Remote

Overview

The Customer Service Call Centre Agent will provide exceptional service to clients during night hours, managing calls and assisting with various processes.

In Short

• Providing exceptional customer service to clients during night hours
• Managing inbound and outbound calls efficiently
• Assisting with admissions and pre-admission processes
• Updating and maintaining client records in the CRM database
• Communicating timely and effectively with clients and internal teams
• Coordinating with referral sources and families regarding client needs
• Ensuring compliance with all company standards and procedures
• Addressing emergency situations swiftly and effectively

Requirements

• Experience in customer service or call center roles
• Strong communication skills
• Ability to work night shifts (9pm-5am EST)
• Familiarity with CRM systems
• Problem-solving skills
• Ability to handle emergency situations

Benefits

• Full-time employment
• Work from home
• Opportunity to assist clients in their time of need