Technical Call Center Agent - Hybrid (Onsite/Remote)

Overview

The Technical Call Center Agent is responsible for contributing to a positive customer experience while working in a hybrid environment that supports both onsite and remote work.

In Short

• Opportunities for growth and advancement within the company.
• Comprehensive benefits package including health, vision, and dental insurance.
• Casual and friendly work environment.
• Supportive and collaborative team dynamic.
• Flexible scheduling with a hybrid work environment.
• Critical thinking and problem-solving skills are essential.
• Strong written and verbal communication skills required.
• Ability to multitask and manage time effectively.
• Must maintain a solution-oriented approach at all times.
• Accountability and punctuality are crucial for success.

Requirements

• Ability to recognize and respond to various sounds.
• Capability to sustain concentration in a busy office environment.
• Proficiency in using fine motor skills.
• Must lift and deliver items up to 25 pounds.
• Ability to look at a screen for prolonged periods.
• Reliable internet connection is necessary.

Benefits

• 80% coverage of insurance premium for employees and 60% for dependents.
• Internal recognition programs for outstanding performance.
• Opportunities to learn and adapt to new technologies.
• Flexible work arrangements to support work-life balance.
• Collaborative team culture that encourages feedback.