Field Technician - Remote

Overview

The Field Technician provides on-site technical support, troubleshooting, and repair on behalf of Retail Imaging, an authorized Fujifilm service provider. This role is responsible for diagnosing and resolving issues at customer locations, completing accurate documentation, coordinating with internal teams and customers, and supporting the successful execution of service work orders and equipment installations.

In Short

• Travel to customer locations to install, maintain, diagnose, troubleshoot, and repair imaging technology.
• Perform preventative maintenance to ensure equipment reliability and performance.
• Complete and submit all required deliverables, including call reports and supporting documentation.
• Monitor and review work orders for accuracy and completeness.
• Maintain accurate documentation of service activities in management systems.
• Communicate service updates and issue resolutions to clients and internal teams.
• Escalate complex technical issues as needed.
• Identify recurring issues and recommend improvements.
• Participate in team meetings and training sessions.
• Support continuous improvement in service quality.

Requirements

• High school diploma or GED equivalent.
• At least three years of experience in field service or technical support.
• Experience with technical equipment installation and maintenance preferred.
• Strong troubleshooting and analytical skills.
• Strong communication and documentation skills.
• Valid driver’s license and ability to travel extensively.
• Adaptability and willingness to learn new systems.
• Ability to provide excellent customer service.

Benefits

• Competitive salary.
• Opportunities for training and development.
• Flexible work environment.
• Travel opportunities.