System Administrator - Remote

Overview

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. We’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

In Short

• You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead.
• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will manage the integrity and security of clients’ data, servers, devices, and software.
• You will manage clients’ primary internal systems, from email to file sharing.
• You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware).
• You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital).
• You will manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
• You will maintain domain policies, DNS, DHCP, and other integrated systems.
• You will keep client documentation up-to-date and accurate, along with detailed notes/updates in help desk tickets.

Requirements

• 4-6 years of experience as a Systems Administrator.
• Strong analytical skills and a demonstrated ability to troubleshoot problems.
• Excellent communication and customer service skills, both written and oral.
• Ability to explain just about anything technical to anyone, regardless of their background.
• Microsoft Associate Level Certification or equivalent certification is preferred.
• Willing to participate in an on-call rotation and provide after-hours support as necessary.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Benefits

• Unlimited vacation.
• Significant 401k contributions.
• Opportunities for personal development.
• Great team culture and support.
• Competitive compensation aligned with performance.