Customer Success Manager - Contact Center - Remote

Overview

The Customer Success Manager will lead client relationships and project delivery for contact center solutions in the public sector, focusing on technology integration and client satisfaction.

In Short

• Serve as primary contact for public sector clients.
• Lead project execution for Cisco UCCE migrations and integrations.
• Manage government technology projects compliant with regulations.
• Understand client business and technology landscape.
• Oversee project scope, timelines, and budgets.
• Facilitate client onboarding and transition to operations.
• Conduct regular client reviews and maintain communication.
• Identify expansion opportunities and support sales efforts.
• Track client opportunities in CRM.
• Collaborate with engineers and solution architects.

Requirements

• 5+ years in client success or project management.
• Strong understanding of Cisco UCCE platform.
• Experience with Google CCAI solutions.
• Familiarity with public sector procurement practices.
• Proven success in managing multi-phase projects.
• Exceptional client relationship skills.
• Advanced proficiency in Microsoft Excel and project management software.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to explain technical concepts to diverse audiences.

Benefits

• Unlimited vacation policy.
• Significant 401k contributions.
• Opportunities for professional development.
• Competitive compensation aligned with performance.
• Supportive and collaborative team environment.