Front Office Specialist - Customer Care - Remote

Overview

The Front Office Specialist will be part of the Business Unit HY, focusing on improving customer service efficiency and professionalism in service delivery and execution.

In Short

• Manage customer requests via phone and email.
• Handle inbound calls related to customer jobs and services.
• Identify customer needs and propose suitable solutions.
• Collaborate with other departments to resolve customer requests.
• Ensure compliance with assigned KPIs.
• At least 2 years of experience in customer care or planning.
• Excellent communication skills.
• Strong attention to customer needs and proactive management.
• Good organizational and problem-solving skills.
• Proficient in Excel and Google Suite.

Requirements

• 2+ years of experience in structured route-based customer care teams.
• Excellent communication skills.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Proficient in Excel (pivot tables) and Google Suite.
• Experience in pest management is a plus.

Benefits

• Mobile phone and company laptop provided.
• Meal vouchers worth €8.