Collections Officer - Remote

Overview

The Collections Officer at Renmoney is responsible for connecting with customers to assist them in managing their payments and resolving any issues related to their accounts.

In Short

• Engage with customers via phone, email, and in-person to discuss payment readiness.
• Track daily activities using the Bank’s Collections system.
• Create effective payment plans and settlements with customers.
• Address customer complaints and objections professionally.
• Resolve discrepancies in payment schedules and methods.
• Work collaboratively with various departments for customer resolutions.
• Utilize data-driven insights to improve customer interactions.
• Maintain a customer-focused approach in all communications.
• Support the hybrid work model by being adaptable to both remote and on-site work.
• Contribute to achieving the company’s financial goals.

Requirements

• Strong communication skills.
• Experience in customer service or collections.
• Ability to manage multiple tasks and priorities.
• Proficiency in using collections software.
• Problem-solving skills to address customer issues.
• Understanding of financial products and services.
• Ability to work independently and as part of a team.
• Flexibility to adapt to a hybrid work environment.
• Strong organizational skills.
• Ability to handle sensitive information with confidentiality.

Benefits

• Competitive salary.
• Hybrid work model.
• Opportunities for professional development.
• Health and wellness benefits.
• Supportive work environment.
• Access to financial products for employees.
• Flexible working hours.
• Performance-based incentives.
• Collaborative team culture.
• Employee recognition programs.