Digital Customer Success Manager - Scaled (Temporary Contract) - Remote

Overview

The Digital Customer Success Manager - Scaled will manage and renew existing customers with Renaissance Learning products and services through digital and direct engagement.

In Short

• Manage and renew contracts for existing customers.
• Contact customers to confirm renewals and handle requests.
• Achieve renewal and communication targets.
• Represent Renaissance by delivering proposals and resolving customer issues.
• Use CRM systems to maintain customer data.
• Support sales teams and internal partners for better efficiency.
• Handle objections and prevent churn.
• Work collaboratively within the Customer Success team.
• Engage with customers proactively via phone and video chat.
• Temporary contract for 6 months.

Requirements

• 3-5 years of experience in a customer-facing SaaS business.
• Bachelor's degree or equivalent experience.
• Experience with SaaS technologies in education.
• Knowledge of Salesforce or Microsoft Dynamics CRM.
• Strong organizational and time management skills.
• Ability to communicate effectively and adapt to new technologies.
• Upbeat personality with a passion for customer engagement.

Benefits

• Work with a passionate team in education technology.
• Opportunity for career growth within a global company.
• Access to innovative educational solutions.
• Supportive work environment promoting diversity and inclusion.
• Confidential handling of personal information.