Senior Manager, CX Business Operations - Remote

Overview

This role involves leading the Customer Experience (CX) Operations at Remote, focusing on tooling and enablement strategy to enhance operational delivery and innovation.

In Short

• Lead CX operations and tooling strategy.
• Oversee customer enablement and operational efficiency.
• Manage high-performing teams and set performance expectations.
• Engage with senior executives and stakeholders.
• Drive metrics and operational success.
• Collaborate with cross-functional teams.
• Implement innovative solutions for customer interactions.
• Lead change initiatives for process improvement.
• Define and track key success metrics.

Requirements

• Senior leadership experience in CX operations.
• Experience with CX tooling like Zendesk.
• Proven ability to develop team members.
• Strong communication skills.
• Ability to work autonomously in a remote environment.
• Metrics-driven mindset.
• Experience in HR/EOR or SaaS industries is valued.
• Fluent in English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local social events.